To avoid dealing with a robot on the phone, you can simply write on VKontakte:

To avoid dealing Write on VKontakte

Go to the official MTS community .

1. Open the dialogue via the link .
2. First, you will receive a message from a robot.
3. Write your question or immediately indicate that you need an operator.
4. In a few minutes (often up to half an hour) a staff member will contact you.
5. Write your full name, personal account number and specify that you intend to refuse the services.

To avoid dealing Please note that operators take a long fusion data time to respond, using standard scripts. If you suddenly have a new question, you will have to ask it again and wait another 15-30 minutes or even longer. Therefore, we recommend that you prepare all your questions in advance or contact the contact center.

But there is a way to bypass the robot in the VKontakte chat. To do this, simply go to the MTS public messages and write a comment or question under any of the posts. A specialist will answer in just a few minutes, and then you will be able to get all the information about the Internet shutdown.

At the MTS office

You can also terminate the agreement in offices, but not in every one of them. We recommend following these instructions:

1. Contact the call center or write in the chat, VKontakte, in the mobile application. Check in which offices you can submit an application and what their working hours are.
2. Go to the office, take your passport, equipment (if you rented it before) and a paper contract (if you have one).
3. Fill out and sign the termination form, hand hacinto moen ceo over the equipment.
4. The contract will terminate on the same day.

What to do with the equipment

If you rented equipment (router, set-top box) from MTS, you will need to not only pay off the debt, but also return them. To do this, tell the operator that you have the provider’s devices. Then the procedure is as follows:

1. A specialist creates a request based on trust review your data.
2. You receive an SMS with the date and approximate time (2 hour range) of the employee’s visit.
3. When he comes to you, you will receive a corresponding SMS message again.
4. The employee will then take the equipment. He will also provide a termination form, which you must sign and give to him.
5. After 1-3 days the contract will cease to be valid.