Let’s consider all possible options.
In the contact center
Methods of disabling One of the simple ways is to call the toll-free 24-hour number 8 800 1000 800. It is quite fast, although you will have to go through the voice assistant menu. Before starting the conversation, we recommend writing down all the questions so as not to waste time on unnecessary calls in the future.
To disable services, you need to switch to the operator immediately. To do this, do the following:
- First, the robot will greet you and notify you of any outstanding debt, if any.
- Then you just stay on the line. The robot transfers you to the voice assistant. If you want to check your account status, press 1.
- After that, press 2 and stay on the line to speak with a specialist.
- Next, you will have to wait in line for some time, after which you will be connected to an operator. It is to him that you will have to give your personal account number and passport details. In the phone call mode, a specialist will fill out an application. Home Internet will be disconnected on the same day.
Through the form on the official website
In this case, proceed as follows:
- Go to the provider’s website and make home owner data sure that the region is defined correctly.
- Check the services you want to disable – Internet, TV and/or others.
- Select a reason.
- Enter your personal account number. You can check it by phone, in your personal account or in a paper contract.
- Specify the disconnect address.
- Confirm your actions with the code from the SMS.
This method is quite convenient, but not the fastest. You will have to wait up to 3 days. During this period, the employee will call back and request data for termination. Confirm your request to him, after which the services will be disconnected.
In your personal account
You can also contact the technical support chat. To do this, go to habib dable president and chief executive officer (ceo) the Rostelecom website, enter your email or phone number and ask the question you need. Then follow the specialist’s prompts.
VKontakte
You can also cancel your provider through the official VK group. Here are the step-by-step instructions:
- Go to the group page .
- Write in chat .
- An alternative option is to contact the manager, who can trust review be found in the group’s contacts. The answer comes in about 20 minutes.
- In the dialogue, indicate the personal account, the full name of the person who signed the agreement, or his full name and the address where you use home Internet.
In the office
Until recently, Rostelecom could be disconnected in one of its many offices. But in October 2022, the branches closed – the company switched to remote work. Users only benefited from this, since now you can turn off the Internet in just a few minutes, without leaving your apartment.
