How to implement standards:
Create a guide to working remotely with a description of:
Formats of communication with clients.
Processes for transferring peru email list 3 million contact leads applications within the team.
Train your employees on new tools and conduct a series of training sessions on remote work.
5. Virtual PBX for centralized call management
What does this give?
Recording and analysis of all calls
Which allows you to evaluate the quality of communication.
Distribution of incoming calls between managers based on their workload.
Ability to connect to a call in real time to any conjunctions specified in the search line are simply skipped support an employee.
Why is this important: Business telephony does not require complex setup,
works via the Internet and allows you to control the work of your team from anywhere in the world.
Additionally: Set up a multi-level voice response (IVR) system to distribute calls even before they are answered by a manager.
Integration of telephony with CRM
When telephony is integrated with CRM, all processes become simpler.
Advantages: time to requests
New client? A card with his data is automatically created.
Repeat call? The client gets to his philippines numbers manager straight away.
Missed call? CRM will send a notification for the manager to call back.
Result: Your managers spend less time on manual operations and serve customers faster.
7. Continuous analysis of performance indicators
The remote format requires even stricter control over employee performance.
What metrics to track:
Number of calls (incoming and outgoing)
Average duration of calls.
Number of missed calls.
Conversion of calls into deals.
Analyze call recordings: Pay attention to the shortest and longest calls. This will help identify problems in communication scripts and find areas for improvement.
Example: After analyzing call recordings for one company, it turned out that managers were ending calls too quickly without trying to understand the client’s needs more deeply. After adjusting the scripts, conversion increased by 15%.
Real Results: How Business Wins with Remote Work time to requests
Case: A company with 20 sales employees transferred everyone
to a remote format by implementing a virtual PBX and CRM.
