We should not confuse quick responses with automated messages from bots . These messages are scheduled in advance to be sent automatically without the intervention of a sales agent. On the other hand, quick responses are pre-saved messages that serve to speed up the response processes to customer requests; however, these are sent by a sales agent in real time. Basically, we are pasting a message that we had prepared in advance. WhatsApp allows you to create quick responses so that with a single touch we can respond to simple and often repetitive requests. The benefit? The sales agent does not have to manually respond to each request or forward them from other chats; The answers are there in just one touch. Now that you know its benefits, it is time to explain how to best take advantage of this function. Quick response guide on WhatsApp: What you shouldn’t miss quick.
Articles and prices message
One of the most frequent queries you will receive will be about item availability and prices. You should prepare a quick response for each of them, and remember to include all the information that the client needs . Example: “We have the flannel executive email list you are looking for in sizes S, M and XL, colors yellow, green and black. You can take it for ju Time and location messages Prepare these answers especially if you have physical stores that customers want to know and visit. Example: “Dear customer, you can find us at…, during the hours between…, We are waiting for you.” Remember that you can personalize the messages and give them your touch, even including emojis, but without losing professionalism.
Absence message
Another very important quick response is the absence response. You can send it when a customer contacts you, but you cannot answer them at that time . Example: “Hello, we have received your request and we will process it as soon as possible.” Articles and prices message One of the most frequent queries you will receive will be about item Country List availability and prices. You should prepare a quick response for each of them, and remember to include all the information that the client needs . Example: “We have the flannel you are looking for in sizes S, M and XL, colors yellow, green and black. You can take it for just…” Time and location messages Prepare these answers especially if you have physical stores that customers want to know and visit. Example: “Dear customer, you can find us at…, during the hours between…, We are waiting for you.